Return & Refund Policy
Return & Refund Policy
At Classic Wheelz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions below.
Return Window
Customers may return eligible products within 10 calendar days of delivery.
Return Eligibility
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order number must be provided.
- Products damaged due to misuse, improper installation, or normal wear and tear are not eligible for return.
Exchanges
We accept exchanges for eligible products within 10 calendar days of delivery, subject to product availability.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or special-order products
- Used or installed wheels, tyres, castor wheels, trolley wheels, or accessories
- Products damaged by improper use or handling
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product photos
- Description of the issue
After verification, we will arrange a replacement, exchange, or refund as applicable.
Return Shipping
Customers must contact our support team before returning any product.
Return instructions and shipping details will be provided after approval of the return request.
Refund Processing
Once the returned product is received and inspected, approved refunds will be processed within 5 business days.
Refunds will be issued to the original payment method used during checkout.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Contact Us
For return, refund, exchange, or cancellation requests, please contact:
Classic Wheelz
Email: support@classicwheelz.in
Phone: +91 9528375922